Many cloud communications providers use the terms “VoIP” and “virtual” correspondently, particularly for the phone numbers. However, there are some important differences between virtual telephone services and VoIP telephone services that companies need to understand before investing in a cloud communication platform.
In this post, we compare VoIP with virtual phone numbers and systems to find out which option best suits your company’s individual communication needs.
Differences between VoIP and virtual phone numbers
VoIP services like Skype, WhatsApp allows making and receiving calls over the public Internet without any extra bells. Virtual phone numbers and PBX systems are designed to manage phone calls with excellent features like call tracking, reports, conversation recording, and call forwarding schedules and more.
If you’re looking for a system that stores your call data for measuring marketing campaigns, conversions and customer service a cloud-based PBX is better suited for your business.
The biggest problem with VoIP is the dependency on the local Internet connection. If the power goes down or the connection is bad, calls cannot be forwarded.
Virtual telephone systems avoid these problems because everything is handled by a controlled data center. These data centers are typically backed up with backup power sources and plans for rerouting calls in the event of a failure.
Cloud-based phone systems route incoming calls to any existing phone through third-party data centers. With a VoIP system, you can make and receive calls. If you already have a phone for outgoing calls and only want to receive calls without specifying your personal number, virtual phone systems are ideal. If you want to make and receive calls, a VoIP system can help you do both.
One problem that occurs with a number of VoIP systems is security. VoIP services use the public Internet to route calls. By contrast, virtual PBX providers use private data centers to make phone calls over existing land or mobile phone lines. This crucial difference gives virtual phone systems the security edge.
Phone Number Selection
Most VoIP services provide you with an independent number to make and receive calls. That phone number is not portable in most cases. This is a disadvantage for companies that want the flexibility to choose their own number and have the flexibility to transfer it to the provider of their choice.
Virtual telephone service providers offer a wide range of phone numbers, including local numbers, toll-free numbers, UIFN numbers and more. In addition, virtual services allow companies to choose their own vanity phone numbers and transfer them at any time.
Flexibility and Scalability
Are you looking for a scalable communications solution? Both VoIP and virtual systems give you more flexibility and scalability than a wireline communications system. The virtual telephone service offers more space to grow and change than preconfigured VoIP call plans. With the exchangeable reference to VoIP and virtual service providers and numbers, it is essential that you investigate what the system really offers.
For example, the Click2Voice cloud PBX system offers users the ability to add extensions from the online Portal and change the call forwarding settings in seconds. Most VoIP platforms, such as Skype or WhatsApp, are not designed with this kind of scalability in mind.