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What is Business VoIP?

Business VoIP made telecommunications easy to transmit voice over data. Business VoIP helps many companies with an increase in productivity and it’s low cost.

Business VoIP is the modern form of business phone services that use an internet connection instead of a PSTN telephone line connection. By sending your voice, video, and data communications over your internet network, your company can achieve a high-quality VoIP phone system for a fraction of traditional legacy settings. Business VoIP solutions differ from a fixed landline as feature-rich alternatives for small and medium-sized businesses.

Packed with advanced telephone system functions needed to operate a small to medium-sized business, such as hosted PBX capabilities, calling from a desk to a computer, automatic guidance systems, call routing and even music on hold, Making business telephone services with VoIP technology is easy for any business to work with the same level of professionalism that customers expect from large-scale business systems. Business VoIP systems also include general Unified Communication solutions to enhance the mobility and flexibility required for businesses of any size. With low-cost, feature-filled phone solutions, your business can operate at a high level, similar to large-scale systems, without worrying about costs.

Benefits of using Business VoIP:

Work Anytime & Anywhere:

“Find me/Follow me” is very popular and common feature of business VoIP systems. Instead of having separate numbers for your office, cell phone, and home office, you have one “virtual extension.” You can decide whether a call should go to your voicemail, or to another extension.

No matter from which device you are calling from, your client will see your business phone number when you make a call using your cloud phone system.

Multiple Numbers on Demand:

Building a multifaceted business phone service with any type of localized number or vanity number. Whether it’s business VoIP solutions for small businesses, enterprise, or contact centers, communications are as robust as they are dynamic, with multiple numbers, all with specific tasks to fulfill. Some business voice over IP phone providers will offer these additional numbers for free, or a small additional monthly fee. Explore options to find out if a provider provides key components beyond a local number, such as toll-free numbers, virtual faxes, and virtual extensions.

Flexible Messaging Options:

With Voicemail Transcription, you can read the message in your inbox, or receive it as a text instead of listening to it. Let’s say a client calls you about a fax he needs, and leaves a fax number on the message. With a few clicks you can virtually send the fax as a PDF to that number.

Auto Attendant (Virtual Receptionist):

This feature works as an automated receptionist able to greet your callers with customizable recordings, and direct them to departments, individuals, extensions, etc. through unique menus.

Automatic Call Distribution (ACD):

This feature is essentially a more advanced version of the call hunting feature; however, instead of routing to one set number of phones, this system is smart enough to connect the right individual for each individual call.

Business SMS:

Keep your personal and business phone number separate. Send business related text messages to clients, colleagues, and departments professionalism through your business phone number from your smartphone, tablet, or computer.

Functionality:

Users are able to use special features like call forwarding, electronic faxing, three-way conferencing, and advanced call distribution.

Lower Startup and Maintenance Costs:

Companies may wish to implement a VoIP business phone due to the low cost of initial setup and routine maintenance. Having a data network instead of regular phone lines, businesses are able to combine all communications into a single network.

Increased Productivity:

With Business VoIP phone system, workers can be more productive. Business telephone systems increase productivity through integrated mailboxes and real-time videoing. This business phone system is also easy to learn, which means. Since employees have the opportunity to work remotely, this may increase their satisfaction, meaning they will be happier and work harder.

Click2voice Business VoIP

Features of Business VoIP

Providers of Business VoIP offers features with no extra cost. But, some features like call recording, toll-free numbers may be charged extra.

  • Auto attendant: manage your calls easily with Auto Attendant. Personalize your phone answering service and forward callers to the right place.
  • Call logs: Call logs keep an accessible history of all incoming and outgoing calls through your Business VoIP.
  • Call recording: Call recording allows you to be monitor every call made. This is used by the companies to know there employee performance and for securiety perposes.
  • Call Queues: Call Queues are an indispensable component of a business telephone system. They are great ways to manage large call volumes.
  • Find me/Follow me: “Find me/Follow me” is very popular and common feature of business VoIP systems. Instead of having separate numbers for your office, cell phone, and home office, you have one “virtual extension.”
  • Virtual numbers: A virtual private number is a telephone number that forwards incoming calls to any of a primary number.

There are many other features which are included in the Business VoIP service. Here are they:

  • Click-to-call
  • Do not disturb
  • Enhanced voicemail
  • Extensions
  • Faxing capabilities
  • Music on hold
  • Remote office
  • Scalability
  • Toll-free numbers
  • Unlimited local calling